What if I have questions about the various spa services?
Feel free to ask the spa’s front desk personnel or your therapist for more information about any spa services we offer.
What if I have special health considerations?
Prior to your session, we will ask you to fill out a health questionnaire so that we are aware of any health condition that may be adversely affected by your spa service. If you have any concerns at all, please let us know. If at any time during your massage you experience discomfort, please alert your therapist immediately.
I think I am coming down with a cold. Will a spa treatment make me feel better?
For the health and safety of both yourself and your therapist, we advise that you refrain from booking spa treatments if you feel you are getting sick. Facials and massage can spread an illness through the lymphatic system and make you feel worse rather than getting better. For your health, we reserve the right to reschedule a treatment based on your symptoms.
When should I arrive?
Please arrive a minimum of 15 minutes prior to your appointment to allow time to fill out the health questionnaire, change into the robe and sandals provided and unwind in the steam room or relaxation room. If you wish to unwind in the steam room or relaxation room prior to your treatment please note that you may check in earlier. Guests are always welcome to stay after the treatment is finished.
What should I wear during my treatment?
Most body treatments are enjoyed without clothing. However, please wear whatever is comfortable for you. All of our therapists are trained to drape sheets discreetly over any area of the body not involved in the treatment and to protect your privacy at all times. Before and after your treatment, the therapist will leave the room while you robe and disrobe.
What about my comfort?
This is your time, so feel free to discuss anything that affects your enjoyment of the session, whether it’s the room temperature, the volume of the music, or if you need a pillow or bolster. Please turn off your cell phone or other mobile devices while in our facility.
What about my jewelry and valuables?
Please don’t wear expensive jewelry or bring other valuables to your spa session. You will be provided a locker to put items into but the spa is not responsible for lost or stolen items.
Should I shave before a treatment?
Shaving is not recommended immediately prior to your spa treatment. For men who are planning to receive a facial treatment, if you shave, be sure to do so at least eight (8) hours prior to your scheduled appointment.
What if I am late for my appointment?
Arriving late will simply limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed. The full value of your treatment will be charged.
What is the cancellation policy?
If you need to cancel your appointment, please do so 24 or more hours in advance to avoid being charged the full rate of your appointment.
What about gratuities?
We recommend a 20% gratuity for all services. Gratuities are a matter of personal discretion.
What about payment for spa services?
We accept all major credit cards, cash, and gift certificates. If you are a guest at Grand Colorado on Peak 8, you may also charge services and treatments to your room.
What if I am pregnant?
While there are a few services that should be avoided during pregnancy, there are many beneficial treatments that can be enjoyed. Please notify us if you are pregnant when you make your appointment so that we can offer guidance. We do recommend that you are out of your first trimester if you are going to get any massage treatment.
Are gift certificates available from the spa?
Absolutely. You may purchase spa gift certificates for a specific dollar amount or for particular services. The spa gift certificates can be used towards services or towards purchases in our Spa Boutique.
Can I purchase a day pass to use the amenities at Infinity and at Grand Colorado on Peak 8?
Yes, day use passes are available to add on to your spa treatment. Day passes include access to our aquatic center, fitness room, and locker rooms. You may purchase a pass for $15 per person per day. *Day use passes are only available as an add-on to a spa treatment and must be used the same day.
Can I use the Grotto during my spa visit?
All spa guests who receive treatments of 50 minutes in length or longer have access to our Grotto, before and after their scheduled treatment. Please be aware that the Grotto is a co-ed area and proper swim attire is required. In addition, the Grotto is only available to guests 21 years of age and older and is a quiet area designed for minimal conversation.